FAQs

1) Browse our website and select the products you wish to purchase by adding them to your shopping cart.
2) Review your shopping cart to ensure that you have selected the correct products and quantity.
3) Click on the "Checkout" button to proceed with the order process.
4)If you have an account with our website, log in using your email and password. If you do not have an account, you can create one or check out as a guest.
5) Enter your shipping address and select a shipping method.
6) Select a payment method and enter your payment information.
7) Review your order details and ensure that all information is correct.
8) Click on the "Place Order" button to complete the purchase.
9) You will receive an email confirmation of your order, including the order number and details of the items you have purchased.
10) Once your order has been shipped, you will receive another email with the tracking information.

If you have any questions or issues during the ordering process, please do not hesitate to contact our customer support team for assistance.

Please click on the reset password option and you will receive an email on your registered email address within 10-15 minutes. Kindly click on reset password to change it. Kindly note that it is an auto-generated email which can go in your junk/spam folder too.

At our website, we understand the importance of convenience and flexibility when it comes to making payments. That's why we are proud to accept all types of online payments, including credit and debit cards, e-wallets. By offering a wide range of payment options, we ensure that our customers can choose the method that works best for them. Whether you prefer the security and simplicity of a traditional credit card or the speed and convenience of an e-wallet we've got you covered. In addition to offering a variety of payment options, we also take security seriously. All of our online transactions are encrypted and protected by advanced security measures, so you can trust that your information is safe with us. Don't settle for a limited selection of payment options. Choose our website and enjoy the convenience and flexibility of being able to pay however you prefer. Shop with confidence, knowing that your payment is secure and accepted here.

Gateway: CC Avenue
Debit Card
Credit Card
Netbanking
UPI
Wallets: PAYTM, PhonePe, FreeCharge, OlaMoney (Postpaid plus Wallet), Airtel Money, Jio Money, HDFC bank- PayZapp, Mobikwik
Cash on delivery (COD)

We understand the importance of security when it comes to online payments, which is why we use CC Avenue as our payment gateway. CC Avenue is a highly secure and reliable payment gateway that ensures the safety of your personal and financial information.

When you make a payment on our website using CC Avenue, your personal and financial information is transmitted through a secure SSL (Secure Socket Layer) connection. This means that all of your information is encrypted and protected from unauthorized access.

CC Avenue is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

We also take additional measures to protect your information, such as regular security updates and monitoring for suspicious activity.

We want to assure you that your online payments on our website are safe and secure. If you have any questions or concerns about the security of your payment, please do not hesitate to contact our customer support team for assistance.

1) Insufficient funds: If the payment method being used does not have enough funds to cover the cost of the purchase, the payment will likely fail.
2) Invalid payment information: If the credit card or other payment method being used has expired or the information entered is incorrect, the payment may be declined.
3) Restrictions on the payment method: Some payment methods may have restrictions or limitations, such as daily spending limits, that can prevent a payment from going through.
4) Security issues: Some ecommerce websites may have strict security measures in place to prevent fraud. If the payment is flagged as suspicious, it may be declined.
5) Technical issues: Sometimes technical issues with the website or payment gateway can prevent a payment from being processed. This could be temporary or a larger issue that needs to be addressed.

If you encounter a payment failure, it is recommended that you check with your bank or payment method provider to ensure that there are no issues with your account. If the problem persists, please contact our customer support team for assistance.

We have different return policy for different products and hence we list them separately.

For Dresses we accept returns and exchange.

For Ring/Earring, due to the nature of product we are unable to accept returns.

For handbags, we offer return.

For more details, kindly refer to our refund policy.

DRESSES:

Returns:

In case you want to return the dress, we offer store credit which you can use to make any future purchase from us. The store credit will be valid for 1 year. No cash refund will be provided.

Please note that the return request must be raised within 24-48 hours of receiving the dress.

To initiate a return, please send an email to our customer support team at support@ghumri.com with the subject "Return - Order #{your order number}", and include the following information in the body of the email:

Order number
Description of the problem
Upon receipt of your email, our team will review your return request and respond within 24-48 hours.

 

Exchange: 

At our website, we take great pride in the quality and craftsmanship of the products we offer. We carefully inspect each item before it is shipped to ensure that it meets our high standards. However, due to the nature of these products, we are unable to accept returns unless there is a defect in the item received.

We understand that this may be an inconvenience, but it is necessary to ensure that our customers receive the best possible products. We want to ensure that every customer receives a product that meets their expectations.

However, in case of any defect in the item received, we would be happy to arrange for a replacement, as long as the customer is able to create a video of the item as soon as it is received, showing the defect. This video is necessary for us to verify the defect and process the replacement.

We apologize for any inconvenience this policy may cause, but we believe that it is important to provide our customers with the best possible products and to protect the integrity of our brand.

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HANDBAG:

Returns:

Exchange is applicable only for dresses: We understand that when shopping online, finding the perfect fit can be a challenge. That's why we're happy to offer exchanges in case the dress you ordered does not fit you perfectly. However, we regret to inform you that we do not offer returns.

We want you to feel confident when shopping with us, so we assure you that we stand behind the quality of our products. In the event of a size issue, we are happy to offer an exchange for a different size or style that will better suit your needs. Our goal is to ensure that you are completely satisfied with your purchase.

To initiate an exchange, simply contact our customer service team within 24-48 hours of receiving your dress. They will be happy to assist you with the exchange process and ensure that you receive your replacement dress as quickly as possible. Please note that the dress must be in its original condition to be eligible for an exchange.

We apologize for any inconvenience this policy may cause, but we believe that it is important to provide our customers with the best possible products and to protect the integrity of our brand.

For more details please refer to our refund policy.

At our website, we understand the importance of providing our customers with the best possible shopping experience. That's why we are pleased to offer free shipping on all orders over 800 INR, and also on your first order when you use the coupon code "FREESHIP" during checkout. However, for orders under 800 INR, a shipping charge of 60 INR will apply.

By offering free shipping on orders over 800 INR and also on your first order, we make it more affordable for you to purchase the products you want and need. You can now shop with confidence, knowing that your shipping costs are covered.

With our free shipping offer, you can enjoy the convenience of having your products delivered right to your doorstep without any additional shipping costs. This is our way of saying thank you for choosing our website for your shopping needs.

In addition, for your first order, use the coupon code "FREESHIP" during checkout to take advantage of this special offer.

Don't miss out on this great opportunity to save on shipping costs. Shop now and enjoy free shipping on your order over 800 INR and your first order.

At our website, we understand the importance of getting your order to you as quickly as possible. That's why we strive to ship all orders within 1-2 business days of the date of purchase.

We work hard to get your order to you as soon as possible. Your order will be shipped out within 1-2 business days and delivery usually takes 1-7 days depending on your location.

We ship our products through various shipping carriers and will choose the most efficient carrier for your order. You will receive a shipping confirmation email with a tracking number once your order has been shipped.

Please note that delivery times may vary depending on your location and shipping carrier. We will do our best to get your order to you as quickly as possible, but we cannot be held responsible for any delays caused by shipping carriers or unforeseen circumstances.

If you have any questions or concerns about the status of your order, please do not hesitate to contact our customer support team for assistance. We appreciate your business and look forward to serving you again in the future.

At our website, we understand the importance of providing our customers with the best possible shopping experience, including the ability to ship our products to any location around the world. However, at the moment, we are currently unable to ship internationally.

But, we want to assure you that this is only temporary and we are working diligently to make international shipping available as soon as possible. We apologize for any inconvenience this may cause and ask for your patience and understanding as we work to expand our shipping capabilities.

We know that our customers come from all over the world and we want to give you the opportunity to enjoy our products and services. We are committed to providing you with the best quality products and services that meet your needs and expectations.

In the meantime, we encourage you to sign up for our newsletter to be informed of the latest updates on our international shipping availability and any special offers or promotions we may have.

Thank you for your continued support and we hope to serve you soon with our international shipping options.